Library celebrates satisfaction score


The University Library is celebrating the achievement of an exceptional satisfaction score in the International Student Barometer (ISB) survey.

The Library received the highest rating among the 11 Russell Group participants in the ISB, achieving a higher score than Oxford, Cambridge, Imperial College and University College London.

Phil Sykes, University Librarian said: “Making sure that the experience international students enjoy at Liverpool is exceptional is central to the University’s strategy, so it’s great that international students are so pleased with us. We’ve worked hard at making the Library a welcoming place, with friendly expertise easily available. Although we wouldn’t claim that we did this specifically for any particular group of library users, I think these features are particularly valued by international students.”

The Library introduced 24 hour opening in 2007 and has made major improvements to both the Sydney Jones Library and the Harold Cohen Library in the last two years.

Professor Jon Saunders, Deputy Vice-Chancellor, said: “This is a remarkable achievement and it is a reflection that the investment in the library over the last few years has paid dividends. However, the achievement is not just about investment. Some of the universities we are in competition with here have several times the level of resources available to the University of Liverpool Library. And of course, Oxford and Cambridge are copyright libraries and so receive a free copy of every book that is published. Library staff should be very proud of their success.”

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