Exams and assessments: Tools and support

To help ease the pressure you may be feeling during the resit exam and assessment period, the Liverpool Guild of Students and the University have developed a number of initiatives.

If you have general resit exam queries, please feel free to contact the exam enquiries team on examsenq@liv.ac.uk.


You can access tips on effective revision and exam preparation, a range of interactive tutorials and resources via the KnowHow: Academic success module on VITAL.

Handy IT tools

These tools will help you access IT services during peak periods:

PC Finder

PC Finder uses a GPS location service to help you find available PCs on campus. There are plenty of computers in Teaching Centres besides those in the libraries, so you’ll be able to find a computer to use close to you if the libraries are busy. Please note that opening hours reflected on the app might be different on Bank Holidays and outside term time.

Your M Drive

Your M Drive is the best place to save your work, files and documents. It’s available to you wherever you happen to be and whenever you need access – on or off campus. It’s secure, fully backed up and unlike a flash/USB pen, you can’t lose it or break it.

Speed Stations

Located in the Rendall building, speed stations are designed for quick tasks like printing, checking emails or visiting websites.

Print Anywhere

You can easily print from your own device using Print Anywhere. This means you can work from your own laptop in the library, for example, and still use the printers there.

Self-service portal

If you need assistance with an IT problem, check out our self-service portal where you can browse our helpful knowledge articles and FAQs, request help or report an issue.

Wellbeing support

We know this is a particularly stressful time of year. If you feel you are suffering from more than a bout of exam nerves, extra support is available.

If you or anyone else is in immediate danger, please call the police or ambulance service on 999.

The following services and resources are free and confidential to access all year round:

Wellbeing drop-in: Between 11am-3pm Monday to Friday you can come to our drop-in for practical and pastoral support in a confidential space. You don’t need to book – simply come along to the Student Welfare Advice and Guidance Information Point on the ground floor of the Alsop Building.

Relaxation Programme: The Relaxation Programme is available to stream and download and is designed to be used with a self-assessment relaxation diary. The programme can be downloaded here.

Big White Wall: Big White Wall is an online mental health and wellbeing service that provides 24/7 online peer and professional support, with trained counsellors. Big White Wall provides a safe space online to get things off your chest, explore your feelings and learn how to improve and self-manage your mental health and wellbeing. Big White Wall is totally anonymous, so no one will know you’ve chosen to use it unless you tell them. More than three quarters of members feel better as a result of using the service. You can get support via the service at any time of the day or night, seven days a week, 365 days a year.

Student Minds: Student Minds is the UK’s student mental health charity; they empower students and members of the university community to look after their own mental health, support others and create change. Their website has a range of resources, including this guide on exam stress.  

Support for students: There are experienced teams in Student Services who are here to support you to be successful in your studies.

As a student you can also access SilverCloud free online self-help modules. We have a series of online self-help modules that you can complete for free. The programme – which is based on Cognitive Behavioural Therapy – will provide you with tools and techniques to help you manage stress, anxiety and depression and bring balance into your life. Please note that neither your response to, nor your progress within, any of the modules within this programme are monitored by the Counselling Service or the University.

Support networks: A list of other support networks you can access can be found on our Counselling Service webpages.

Networks you might find useful include The Samaritans, who offer a 24-hour helpline (116 123), the Students Against Depression website, and Liverpool Light – a mental health café that provides a welcoming and safe space for people experiencing mental health related crisis. The service is run by trained mental health support staff and operates from 6pm to 12pm, seven days a week, offering an alternative to the use of A&E for people at times of crisis or in need of targeted social support out of hours.

Investment into mental health

The University is continuing to invest in mental health and wellbeing support for students and has recently recruited a new team of wellbeing advisers, two additional mental health advisers, an additional disability adviser, a CBT Therapist and additional counsellors.