New mental health support for students

The Mind Map

Student Services is excited to announce a new partnership with The Mind Map, a community interest company who have been working with Liverpool Clinical Commissioning Group and Mersey Care, the local mental health trust.

The Mind Map is an innovative company providing mental health support for young people.  They employ counsellors who specialise in providing counselling for young people through video calls.

During the launch period students will be able to book appointments directly by visiting our Mind Map web pages. Here, you can look at the counsellors’ profiles and choose a counsellor you would like to work with and book an appointment using your University email address. Appointments are available weekdays between 5pm-10pm.

This service is available to students at all campuses and to those who are studying off campus.

We are piloting this service until the end of the academic year. As we are expecting a high demand for the service, we will also be keeping the booking process under review to maximise access.

The Counselling Service

Our Counselling Service, based at the Liverpool campus, offers sessions 9am-7pm Monday and Thursday and 9am-5pm Tuesday, Wednesday and Friday.

We have been offering Single Session Therapy alongside our existing ongoing counselling offer since the start of this academic year. Single Session Therapy focuses on resolving immediate issues in a single session; if a student needs more sessions this will be agreed with the counsellor during the session.

We have had great feedback from students about this approach. The main concern raised has been when students have had to wait to access sessions.

In response to this we will be employing an additional 2.6 full time equivalent additional counsellors during term time from January for the remainder of the academic year. We will evaluate the impact of this additional resource as part of our ongoing service evaluation

Students in London can access counselling through an external provider following referral from the Student Experience Team in London.

Get involved

These developments have been based on feedback from students.  We want to hear your views about the services on offer and any other services you would like to see on campus.  Let us know what you think by emailing

Also let us know if you would like to attend our termly mental health forums; these offer a chance to meet with University staff to discuss mental health issues impacting on students.

Further information

There is a range of other resources available through our website, if you need additional support please ask.