Tell us about your experiences of University Student Support Services

online support graphic

Students who have had contact with central University Student Support Services since 23 March are being encouraged to complete a short survey about their experiences.

The survey, which is open now until Wednesday 13 May, is hoping to gather feedback from students around how central student support services are meeting your needs.

The team have been working hard to adjust the way support can be provided in response to the Covid-19 pandemic. Since 23 March all Student Services have moved to remote delivery to ensure support remains available and to protect the safety of staff and students.

Central Student Services include:

  • Student Welfare Advice and Guidance
  • Counselling Service
  • Mental Health Advisory Service
  • Advice and Guidance
  • Disability Advice and Guidance
  • International Advice and Guidance
  • Money Advice and Guidance

We’d like to gather your feedback and understand if this new way of working is meeting your needs. We will use your input to help us develop and improve our services over the coming months.



The survey should take approximately 5 minutes to complete and all responses will be totally confidential. The information you provide will only be used to provide feedback about our services.

Thank you for taking the time to complete this survey – your feedback is vital to our continual development of the highest quality services for our students.

Reminder: How to get support if you need it

COVID-19 is having an impact on everyone’s daily lives. By following the guidelines on social distancing and staying at home you’re helping to protect yourself, family, NHS, and community, but a consequence might be that you feel isolated, worried, and anxious, or you could be concerned about your health, or the health of others.

In these uncertain times it’s important to take care of your mind as well as your body, and to make sure you get any support that you need.

Student Services (including Counselling and Mental Health Advisory Service, and Student Welfare Advice & Guidance) will be providing enhanced support through phone and email between 9am and 5pm each day. Click here for contact details.

Students can also access the Big White Wall 24 hours a day if you need additional support.

For the latest updates please see our COVID-19 Student FAQ pages.