Your Wellbeing, Safety and Support: Key Information for Students

If you are feeling anxious, stressed or just need to talk, remember teams across the University are here to help:

  • Student Support Services: Our Student Services team can help you with a range of non-academic issues including wellbeing and stress. You can find them in the Student Life Building on University Square, and book an appointment with them by completing this short form.
  • Listening services: You can call Health Assured on 0800 028 3766 24 hours a day, 365 days a year on their freephone helpline. Health Assured also provide the Wisdom app which includes options to speak to someone via live chat, email or video call.
  • Schools and departments: You may find it helpful to talk to your school or your department.
  • The Guild: The Guild offer free and confidential advice and are independent from the University.
  • Self-help hub: Our self-help guides are developed by clinical psychologists. These resources provide practical advice and support for a range of issues that may be affecting your wellbeing including anxiety, stress, depression and sleeping problems.

Liverpool’s Anti-Racism Strategy

Liverpool’s new Anti-Racism Strategy has been developed in partnership with communities and organisations across the city, including the University. You can read more about the strategy here.

As part of this work, we’ve also collaborated with Liverpool City Council on the This is Liverpool campaign, featuring our students and promoting the message that Liverpool stands united against racism. You can watch the latest campaign video here

How to report unacceptable behaviour

We are committed to creating a welcoming and inclusive environment for all students. If you experience or witness bullying, harassment, discrimination, hate crime, sexual misconduct or assault, you can use the University’s Report + Support tool to report concerns.

Reports can be made anonymously or with your contact details. If you choose to share your details, a Wellbeing Practitioner will contact you to discuss available support and options. Submitting a report does not automatically start a formal complaints process.

The Report + Support webpages also provide guidance and resources for anyone affected by unacceptable behaviour.

Staying Safe Over the Summer

Whether you’re on campus, in Liverpool or away for the summer, remember:

  • In an emergency, always call 999.
  • If you’re on campus and need immediate assistance, contact Campus Support on 0151 794 2222.
  • The SafeZone app provides quick access to Campus Support while on campus.
  • If you witness an incident, do not put yourself at risk by intervening.

More information about campus safety and emergency procedures can be found on the University’s emergency information webpages.

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