The University is aware of a water supply disruption affecting parts of South Liverpool following a burst water main on Prescot Road overnight.
The incident, which is being managed by United Utilities, impacted water supplies across campus. United Utilities has now completed a temporary diversion of the network, and water services have been restored.
What is happening now?
United Utilities has isolated the damaged section of the water main and repair work is underway. While the temporary diversion has helped restore supplies, further essential repair works will be required. Although United Utilities expects the diversion to minimise disruption, there remains a possibility of short-term interruptions or changes in water pressure while these repairs are completed.
Our Property and Campus Services teams are monitoring the situation closely and are liaising directly with United Utilities. Please be aware that as water is currently being routed through alternative parts of the network, some buildings on campus may experience:
- Temporary changes in water pressure
- Short-term interruptions to supply
- Discolouration of water
If water appears discoloured, this is a normal and expected consequence of the network disruption and does not necessarily indicate a problem. Users are advised to run taps for a short period until the water runs clear.
The University has taken a number of steps to manage the impact of the incident:
- Building Managers are actively monitoring buildings across campus and will report any ongoing supply issues.
- Procedures are in place to respond quickly should any further disruptions occur during the repair works.
- Areas where water quality is critical, including specialist equipment and research facilities, are protected through existing filtration systems. Local teams will continue to check for any impacts on experiments or equipment.
How to report issues
If you experience a loss of water supply or any other water-related issue in your building, please contact Campus Support directly:
- Telephone: 0151 794 3252
- SafeZone App: Report issues directly through SafeZone
If you are currently staying in University Halls, please speak to your reception team in the first instance.
Please do not use the University’s 2222 emergency number for water supply issues.
If a drinking water cooler or dispenser stops working following the disruption, please report this to the Service Hub at:
reactivemaintenancesh@liverpool.ac.uk
Further updates
United Utilities repair teams are continuing work on the damaged water main and have indicated that they will be working around the clock to complete repairs as quickly and safely as possible.
We will continue to monitor the situation and will provide further updates if there is any significant change to services or if additional actions are required.