Our Student Services team is here to help you make the most of your time at Liverpool, providing support whenever you need it. Read on to find out what’s available to you, as well as additional sources of external support.
Student Services
You’ll find us in the Student Life (Alsop) Building on University Square.
Call us on 0151 795 1000 (Monday–Friday, 9am–5pm) or visit the Student Services website to book an appointment.
Services and support on offer:
- Mental Health and Wellbeing: wellbeing advice, counselling, mental health advisory services, workshops, and events
- Disability Support: guidance on study support, reasonable adjustments, and funding options, including for autism, ADHD, dyslexia and other neurodivergent conditions
- Money Advice & Guidance: confidential Money Advisor appointments plus tips on budgeting, utilities and bills, food and travel
- Visa and Immigration Support: any queries about visas and immigration or settling into life in the UK
- Care experienced and estranged students: specific support to help you settle into university life. Get in touch with the team at liverpoolplus@liverpool.ac.uk for more info about our dedicated Discover event on Friday 18 September and for ongoing support
- Report + Support tool: report bullying, harassment, discrimination, or misconduct, with the option to tell us about something anonymously
- We also have a number of chaplains and associate chaplains who provide pastoral and faith support to staff and students. Find out more about them here on our Chaplaincy webpage.
Support during Welcome Week – Abercromby Wellbeing Zone with Brownlow Health
In collaboration with Brownlow Health, our on-campus GP practice, the Abercromby Wellbeing Zone is where you can come along to register for a GP.
Find us on Abercromby Square from Monday 21 – Wednesday 23 September, 10am – 4pm.
You can also register with Brownlow Health and find out more about their services for our students on their website.
Support outside University hours
If you need to talk to someone in the evening or at weekends, you’re not alone. The following organisations can help:
- Health Assured – Free, confidential helpline for our students, available 24/7, 365 days a year: call them for free on 0800 028 3766, or use their WISDOM App to chat online. You can download the app for iTunes and Android, and use the code MHA187679 to start using the service.
- Samaritans – call 116 123 to talk to someone 24/7, 365 days a year
Other services at the University to know about
You can also access help from other services at the university:
- Academic Support – The KnowHow team offers online resources to help you succeed in your studies. The English Language Centre (ELC) supports both home and international students with academic and language skills.
- Schools and departments – Sometimes the best step is speaking directly with your school or department; each has Learning and Teaching Support Officers who can help you with everything from your wellbeing to questions about your academic studies.
- The Guild – The Guild offer free and confidential advice and are independent from the University.
Crisis support – if you need urgent help
In an emergency, or if you don’t feel that you can keep yourself safe, go to accident and emergency (A&E), or call 999 for an ambulance.
If you’re not in need of immediate medical treatment and unsure what the best option is for you, call NHS 111, option 2 who can advise you further.
University Support
- If you are on campus and require immediate assistance or feel unsafe you can call Campus Support on 0151 794 2222.
- If you are staying in University halls you can get help and advice from the halls staff.
Other external support organisations
- LGBTQ+ support – Switchboard offers a helpline on 0800 0119 100 for anyone explore their sexuality or gender. Open 10am to 10pm every day. Volunteers all identify as LGBTQIA+. Their website also has a webchat service, or you can email hello@switchboard.lgbt
- Liverpool Light Mental Health Crisis Support – based at 181-185 London Road, Liverpool, L3 8JG. This is a walk-in centre, open from 6pm to 1am. You don’t need an appointment and is a safe place for people who are experiencing or at risk of a mental health crisis to walk in and talk to someone.
- SAFE Place Merseyside is the Sexual Assault Referral Centre for the Merseyside area. Offering a service for both males and females who have been sexually assaulted both recently and at any time in the past. For services in other areas of the UK, you can search by location here.
- We also have partners from Axess Sexual Health and Mersey Care’s Eating Disorder Service.
