Wondering who can help you with specific issues as you settle into university? These useful contacts can help you with all aspects of uni life, from questions about your course through to wellbeing support and IT issues!
Questions about your course
- For any administrative queries specific to your course, the best place to start is with your school’s Student Experience Office. You can find a full list of these contacts on the School Office Contacts page.
- Academic Adviser. All students are assigned an Academic Advisor who can provide you with information and advice about academic matters. You can find your Advisor’s details in the student portal. You should meet with your Academic Adviser each semester, plus at any drop-in sessions they run if you need extra support.
- Learning Teaching Support Officer. Every Faculty has Learning Teaching Support Officers who can help you with advice, guidance, wellbeing concerns. The Officers can also advise you on processes to do with your studies, such as extenuating circumstances, but also signpost you to specialist support services.
- For queries around examinations, graduation and the university’s policies and procedures, the Student Life webpages contain all the information you’ll need.
Accommodation and life in halls
Living in university accommodation is a big part of your experience as a student. Your welfare within halls is the responsibility of our Hall Wardens, assisted by Residential Advisers. Residential Advisers (RAs) live onsite and you can reach out to them for support and advice if you are having any problems. Besides offering advice and guidance, they have a dedicated phone number that you can call for out of hours support. You can find your RA’s contact details and duty phone number in your residential handbook, on posters in your kitchen and lift lobbies, as well as reception.
Student Services
Our Student Services team is dedicated to supporting you throughout your time at Liverpool. You can find them in the Student Life centre in the Alsop Building on the main University Square. Made up of several teams, they can help no matter what issues you’re facing.
- Mental Health and Wellbeing– starting university is exciting but it can bring challenges. The team offer a range of options to help you navigate university life, including wellbeing advice, counselling service, a mental health advisory service plus workshops and events. You can find more information on these and more on the Mental Wellbeing pages.
- Disability Support– on these pages, you’ll find guidance on how to access disability-related study support, what study and assessment support is available, including funding options and much more. We encourage you to connect with our Disability Advice and Guidance team as early as possible to ensure you get the support you need. Simply upload your supporting documentation to the Student Services HUB. Our team will then reach out to discuss your specific needs. We’re here to help you succeed, so don’t hesitate to get in touch.
- Money Advice & Guidance– Managing your finances while studying can be tough and we understand that everyone’s financial situation is different. Our money advisers provide tailored advice and support, helping you navigate any financial challenges you might face.
- Visa and immigration support– Adjusting to life in a new country can be exciting but challenging. Our team is here to make your transition smoother. We offer support with everything from settling into UK life to visa advice and working while studying. Whatever you need, we’re here to help you feel at home. For queries relating to immigration documents please contact: collection@liverpool.ac.uk
- Report + Support– as part of our commitment to creating a safe, inclusive environment for you to study and live in, we encourage our students to report bullying, harassment, sexual misconduct, hate crime, assault or discrimination through Report + Support. It’s quick and easy to use, and you can tell us something has happened anonymously if you prefer.
IT Services
The IT Service Desk is the first point of contact for any problems or queries you have which relate to University IT services and software. If you need assistance, please get in touch with the team via their portal, or by phone or online chat. Find out more about getting help from IT Services.
Careers
Our team of career coaches and employability experts are here to support you, providing tailored experiences and valuable skills to thrive throughout university and into your early career. From one-to-one meetings with Careers Coaches, to accessing digital tools and popping along to job and career fairs, the team has a package of support to help you map out your next chapter.
To book onto all of our careers-related events and to access careers resources, don’t forget to access Handshake – our dedicated careers platform. You can find out how to get started with Handshake on our website.
Library KnowHow
KnowHow is a free service for all University of Liverpool students. Through the service, you can access a range of workshops, webinars and online tutorials on understanding your current academic skills, note taking, time management and more.
The team also offers one-to-one appointments with their Writing@Liverpool tutors for additional support with academic writing and Stats@Liverpool tutors for support with statistics.
If you’re a new student, make sure you:
- Book a Library Tour
- Follow the Library on Instagram @LivUniLibrary
Campus Support and Campus police officer
The Campus Support Team help keep campus a safe and secure place to live, study and work. The team can be contacted using the emergency number 0151 794 2222.
Campus Support also run a dedicated chaperone service on campus, that runs 24 hours a day. If you’re working late on campus or you feel vulnerable and would like to be escorted across campus at night, please call Campus Support at any time on 0151 794 3252.
The University also has SafeZone, a free safety app for when you’re on campus. SafeZone allows you to contact Campus Support for assistance, 24 hours a day, seven days a week. It’s free to download and lets you to get help fast if you need it. Find out more.
The University’s dedicated Police Officer – PC Andy Woolford – works alongside our Campus Support Services team and can offer practical safety advice and support regarding any potential crime related issues. You can get in touch with Andy via email: a.woolford@liverpool.ac.uk.