Your feedback, our actions

We really value student feedback and use opinions to help shape and make improvements at the University.

Here are just a few of the examples of changes which have been made thanks to your input.

Investment in library resources

Students now have access to over 900,000 e-books and 130,000 e-journals 24/7, wherever there is an available internet connection.

Over the past year, in order to support students’ online learning, the library has also added over 3,000 new e-books to their collections and provided key and recommended texts as e-books as far as possible to make learning easier, including 1,600 new e-textbook titles.

The library has also expanded its leisure and wellbeing reading collections using the ebook platform OverDrive.

Report + Support tool

We recently introduced a new Report + Support tool to help students easily report and access victim support following bullying, harassment, social misconduct, hate crime, assault or discrimination. You can find out more about this quick and simple online tool on our webpages.

24/7 student assistance from Health Assured

Health Assured has been introduced at the University to offer students a free, confidential advice line, with help available to talk through any problem, 24 hours a day, 365 days a year.

The helpline is confidential. Qualified counsellors and advisors understand the pressures of student life, and are there to help anyone who needs it. Sometimes, simply talking through your issues with someone, in the moment, can be a great relief.

Call the 24/7 helpline for free: 0800 028 3766.

Global opportunities for students

Global opportunities have been made available to a much larger number of degree courses following the expansion of the Year Abroad Programme. Our students on the vast majority of undergraduate degree programmes at the University can now take advantage of studying abroad for a full academic year at one of our amazing partner universities around the world. Find out more about global opportunities.

Handy workshops from KnowHow

The KnowHow service was introduced to provide online academic support to help students succeed in their studies. The service provides a series of resources that are full of useful advice on preparing for assessments, academic writing and effective revision.

You can find online tutorials on Canvas, or book a place at on one of the KnowHow workshops and webinars for help with preparing for assessments, advice on answering essay questions, developing time management strategies, note taking, statistics, critical reading, and academic integrity.

Delivering employability skills in the curriculum

The development of peer to peer support through our Career Studio has enabled the team to focus on embedding careers and employability activity within the curriculum. Working closely with academic colleagues, the delivery of active learning, authentic assessment, and confidence building activities through the curriculum is growing every year.

Lecture Timetables App update completed

The final update on the University’s Lecture Timetables App has been completed following your feedback. The app, which is now live, brings with it a host of new features including Lecture reminders, push notifications and timetable search.

Move to Canvas for Virtual Learning Environment

Canvas has been introduced as the University’s new Virtual Learning Environment. The new system is easier to use than VITAL, includes a free mobile app and comes with a Support Team function available 24/7, 365-days per year via live chat, email and phone. It is now fully tested and integrated with all our tools and digital systems and includes accessible content including alternative formats such as audio, HTML, ePub, electronic braille and translated copy. Find out more on our news pages.

Tell us about your experience
If you’re a final year undergraduate make sure you tell us about your time at Liverpool by completing the National Student Survey.