National Student Survey results published

The University has received an overall student satisfaction score of 71% in the National Student Survey this year, a 7-point drop against last year’s result.

This places the University 18th in the Russell Group – a drop of 11 places.

The National Student Survey is commissioned annually by the Office for Students and invites final year undergraduate students for feedback about their courses. The results are used by both the University and the Guild to enhance students’ learning experience. The results are also published on Discover Uni to help prospective students decide which university might be right for them.

Professor Gavin Brown, Pro-Vice-Chancellor for Education said: “It is disappointing to see a drop in overall student satisfaction at Liverpool this year.

“We know from regular communication with our students that both the pandemic and periods of industrial action over the last three years have impacted their satisfaction levels and experience and as such, these results are not unexpected. However, it is important that we recognise there is much more we can and will do to improve the student experience.

“The National Student Survey provides us with vital information across a range of students’ academic experiences and early analysis of this year’s data suggests that assessment and feedback along with academic support and learning community must be a focus for our attention.

“The priority now is to look closely at the information which our students have provided and act quickly on their feedback to make improvements where they are needed. I would like to thank every student who completed the survey – your feedback is crucial to our constant efforts to improve.”

Subject area successes

17 subjects have seen particularly strong results for student satisfaction with increases in overall student satisfaction in Archaeology (up 13%), Ophthalmics (Orthoptics) (up 12%) and Marketing (up 11%).

A number of subject areas are also up on the sector average including Accounting (16% above sector average), Music (15% above sector average) and Dentistry (11% above sector average).