On Monday, 8 December 2025, we are updating the eduroam security certificate. This is part of an important project to make sure that our network remains secure.
Last month, we asked students to update the eduroam connection tool (eduroam CAT) on your personal devices. While a large number of devices were updated, there are a significant number of devices still to make the changes.
We have been able to postpone the date for when the update takes place to Monday, 8 December to give you more time to reinstall eduroam.
Thank you to everyone who has updated your eduroam connection so far, you don’t need to do anything to stay connected.
Required actions for all personal devices before 8 December
If you still haven’t updated your eduroam connection, please complete the following steps to remain connected:
- Forget the current eduroam Wi-Fi connection (see device-specific guides below).
- Connect with another secure network or mobile data.
- Visit the eduroam Wi-Fi page and follow instructions to reinstall the Wi-Fi security certificate (CAT).
- Reconnect to eduroam.
Remember to log in with your full email address: username@liverpool.ac.uk not just username.
Need help?
Guides for each device type:
– Windows guide
– Android guide
– Mac guide
– iOS guide
IT Support pop-ups
You can also come to one of our pop-up stands, where one of the technical team can help with internet connectivity issues:
Sydney Jones and Harold Cohen libraries, 9am –4pm on:
- Thursday, 4 December
- Monday, 8 December
- Tuesday, 9 December
Leahurst campus, 9am – 4pm on:
- Monday, 8 December
- Tuesday, 9 December
Greenbank Halls of Residence, 3-7pm on:
- Monday, 8 December
Need more help?
If you need more support, you can contact IT Services:
- Service Desk: Web portal and live chat
- Phone external: +44 (0)151 794 4567
Thank you for your patience while we carry out this important upgrade to our network security system.