Student satisfaction continues to increase

Satisfaction ratings of 90% or higher were awarded to more than half of the subjects recorded

Satisfaction rates among students have risen in the latest National Student Survey (NSS).

Results published today, shows overall student satisfaction rates have reached 88% – 3% higher than the sector average, and a 2% improvement on last year.

Improved position

Our University has improved its position in the Russell Group rankings, with Liverpool jumping from 17th to joint 12th position alongside Birmingham, Nottingham and LSE, and ahead of Leeds, Bristol and Warwick (87%,16th) and Manchester (85%, 21st).

Professor Kelvin Everest, Pro-Vice-Chancellor for the Student Experience, said: “It is really pleasing to see such high levels of satisfaction among students. The NSS is an important indicator of the quality of our programmes and these results confirm our world-class standards of teaching and learning.

“We will continue to work to enhance our learning and teaching activities, and to invest in support, facilities and resources, to ensure that we are providing a first class student experience.”

Our results have improved in five of the six question categories. Satisfaction with Teaching, Learning Resources, and Organisation and Management continues to outperform the Sector average. Results also highlight a 4% improvement in Assessment and Feedback.

Satisfaction ratings of 90% or higher were awarded to more than half of the subjects recorded, exceeding the sector average for their specialism.

Significant rises in satisfaction

Several areas including Geography, Music, and Marketing achieved significant improvements in satisfaction, ranking them among the highest in the sector.

NSS results will be published on the Unistats website, and used within the Key Information Set (KIS) on 19 September, giving prospective students access to a suite of comparable course information to help them choose where to study. The KIS is also accessible via the websites of universities and colleges, through a ‘widget’, which will be embedded in each course web page, linked to UCAS course finder.