Accessing University services and support online

The changes to teaching arrangements across the University have seen most classes being taught online as an additional measure to help reduce the spread of COVID-19 in our local community.

Other teams across the University have also been busy moving their support for students online, and in light of the second national lockdown planned for England from Thursday 5 November, it’s worth checking if your query can be dealt with virtually or by email before arriving in person:

Student Services

The University’s Student Services team is here to offer you comprehensive support and welfare services. The teams offer advice, guidance, and information on a wide range of non-academic issues. Whatever help you need during your time at University, they are here for you.

If you are unable to find an answer to your query on their web pages you can either email your enquiry or access the Online Booking System to book a confidential one-one appointment.


The Library is still here for you this year, but some of the services are a little different. The team have been working hard to improve and extend the online resources and services available to ensure that you are offered the best possible Library experience while keeping everyone safe.

The team have moved all enquiries online, and written a blog to explain all about the library services and support available for students.

IT Support

The Computing Services Department provides remote IT support to help you, wherever you are. There are a number of ways to get in touch with the team including:

  • Online and live chat
    A host of guides and how-to information is available in our portal, including advice on using Zoom and Microsoft Teams. If you can’t find the answer you are looking for, raise a support ticket or talk to one of our Service Desk staff on our live chat service (Monday to Friday, 9am – 5pm) by visiting
  • Email
    Send details of your IT issue to
  • Phone
    Call any time, 24/7, on 0151 794 4567.
  • Social media
    Find us on Twitter @liverpoolcsd

Careers & Employability

The Career Studio has moved online, allowing you to work virtually with Career Coaches on all aspects of planning your career, connecting with potential employers, and applying for jobs. They’re here to help no matter what stage you’re at.

You can also use Handshake to search for job opportunities and virtual careers events, as well as access interactive careers resources including updating your CV, virtual interviews, practice online tests.

Support from your School or Department

Learning and Teaching Support Officers can help if you are experiencing difficulties with any aspect of University life, and they can help you to access other support if required.  Student Experience Teams can provide your with information and tips on how you can make the most of your time at University, as well as answer questions relating to your course.

More information and contact details can be found on your School web pages.

Peer Mentors

If you’re looking for a friendly face to go to with a question, then our Peer Mentors are here to help. They are students just like you, and with their knowledge, training and experience they can provide help with a query you might have, and signpost you towards additional support if required.

They are live on Handshake and you can contact them here via the messaging function with any questions you might have. The Peer Mentors are also holding weekly virtual Peer Mentors Recommend sessions during November covering useful resource, study techniques and podcasts.

Whether you are new to our University community or returning to campus for another year of study, we know that this will be a stressful time.  For the latest advice and guidance, please check our safety hub, student news and the university’s social media channels.